An all-in-one messaging inbox — Designed enterprise-level solutions for SaaS startup.
View the Live Site
*The works showcased are examples of my previous projects created for specific clients under certain conditions and are not available for use or reliance by others without permission.
Streamlined customer communication by designing an all-in-one messaging inbox, enabling agents to efficiently manage and integrate conversations across multiple channels.
1 Product Manager, 1 UI/UX Designer (Me), and 3 Developers.
Designed features end-to-end, collaborating closely with developers to ensure detailed execution.
3 months
Collaborating closely with the Product Manager and Developers, my role was to address key objectives derived from business and technical requirements:
Create a Seamless Multi-Channel Communication Experience
Design an inbox that integrates effortlessly with platforms such as SMS, WhatsApp, and Messenger.
Enhance Internal Team Communication for Agents
Enable efficient collaboration by allowing agents to communicate and share insights within the same workspace.
Design Intuitive Navigation
Develop a system that helps agents quickly sort and prioritize messages for improved efficiency.
Ensure Accessibility Across Platforms
Provide a consistent and accessible user experience for agents across various devices and screen sizes.
Omnichannel Sendbox
This feature addresses the Goal 1 (Multiple-channel experience) and Goal 2 (Internal team communication) .
Message List
Unread Message Card · Assigned to multiple agents
Read Message · Unassigned Ticket
This feature addresses the Goal 1 (Multiple-channel experience), Goal 2 (Internal team communication) , and Goal 4 (Accessibility across platform).
Navigation
Agents can easily locate specific messages by filtering across various channels within the category.
This feature addresses the Goal 3 (Intuitive Navigation).
Responsive Inbox
To ensure seamless adaptation to various screen sizes, I structured the Inbox into 3 sections: Navigation, Message List, and Sendbox.
This feature addresses the Goal 4 (Accessibility across platform).
As the sole Product Designer, I worked closely with the Product Manager and Developers to successfully launch features that are now live.
View the Live Site
End-to-End Feature Launch
Delivered features from concept to completion, including pixel-perfect UIs, a cohesive design system, and detailed specifications.
Technically Feasible Designs
Collaborated closely with developers, ensuring technical feasibility and meticulous execution of every detail.
"Shan is incredibly kind and patient, and I feel extremely fortunate and happy to work with her. Whenever I encounter difficulties during implementation, she patiently discusses solutions and offers great alternatives that facilitate our work."
— the team's Full-stack Developer 👍